Return/Cancellation Policy

Please contact us at info@campingmonk.com for all refund inquiries. All refunds and returns must be approved by a member of the customer service team. Returns sent without approval will not be accepted.

The following conditions must be met in order to qualify for a refund:

  • A return must be requested within 5 business days of receiving your order. The company does not provide refunds for requests made outside of the 5 business days of delivery date.

  • You must return the product to the return address provided via email to receive a refund. To be eligible for a refund, the package must be unopened, the item must be unworn and in sellable condition. All returns are subject to inspection and we have the right to refuse any returns. 

  • The customer is responsible for purchasing their own return label and shipping the item out. The item must be shipped within 5 business days of getting authorization on returning your item. If your items are not shipped within 5 business days, your refund will not be processed.

  • When requesting a return, please provide your order number, video of your item and the reason for return at info@campingmonk.com.

*Please keep in mind that all returned products must be in their original condition with all the tags attached. If any accessories are missing or the item is not in its original condition, the return will not be accepted. 

Warranties, shipping costs, and insurance will not be refunded under any circumstances 

Final sale items cannot be returned or exchanged. The following is a list of all FINAL SALE items:

  • Items Marked Final Sale
  • Personalized items
  • Gift Cards
  • Warranties

Order Changes 

Order change requests can be made by emailing us at info@campingmonk.com. We will try our best to accommodate for the changes however, changes requested after the dispatch of the order may not be possible.

Please note: We CANNOT guarantee for changes to be accommodated for.

Refund Policy

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it . We have the right to refuse any returns.

When returning/exchanging please keep the following in mind:
  • Items must be unworn, unused , unopened and unwashed with tags in their original boxes
  • Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded.

The customer is responsible for return shipping. We do not pay for return shipping costs. 

For your return, we ask that you please email us a video of your item to info@campingmonk.com

    There are certain situations where only partial refunds are granted (if applicable) 

    All items must be shipped within 5 business days of refund approval. If item is shipped after 5 business days, we will be unable to process your refund. 

    Refunds (if applicable) will be processed within 4-10 business days. Once successfully processed, a credit will automatically be applied to your original payment method. Please contact us at info@campingmonk.com in case of any queries. 

    Late or missing refunds (if applicable)

    To check if a refund is successful, we would advise checking your bank account first. If the refund is not reflected in the bank account, then please try contacting your credit card company as some refunds may take a while before being posted officially. If you are unable to see a refund even after following all the aforementioned steps, the please contact us at info@campingmonk.com

    Exchanges (if applicable)

    If you need an exchange, please contact our support team. We will provide you a gift card/voucher upon receiving your return. Please keep in mind that our exchange policy is the same as our return policy. 

    Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, please contact our customer care team at info@campingmonk.com within 5 business days from delivery date. You must send us proof of the defective item by sending a photo or video. 

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.

    You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable. The return shipping should also include tracking and the item must be shipped within 5 business days of refund approval. If items are not shipped in a timely manner, your return will not be accepted. 

    Order Cancellations

    Due to how quickly we process orders, we may be unable to make any changes to your order once you’ve completed your purchase.  This includes but isn’t exclusive to changes like the following:

    • Changing the item

    • Delivery/billing address

    • Adding items to your order

    • Shipping method

    • Order Cancellation

    Address change and Cancellations requests post our daily order dispatch cutoff (7pm EST) may not be accepted. We try to process and ship out orders as soon as possible to ensure timely delivery for all of our customers.

    For an order change request, please reach out to us at info@campingmonk.com with the subject 'Order Changes' and mention your order number along with the email on file for the purchase.

    Note that we are unable to allow any amendments once the order is dispatched. Please contact the shipping service directly with address issues.

    Should your parcel be returned to the sender, you will be responsible for additional shipping costs.

    If your order fails to deliver or is delivered to the wrong address due to providing incorrect information, we are not liable for reshipment or refund. 

    All orders are processed in 1-2 business days.

    Camping Monk is not responsible for returns until they reach our returns center.  Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost, stolen in-transit, or delivered to an address that is not ours. 

    Please contact info@campingmonk.com for our return address for your specific item. 

    Mailing address: 

    820 S MacArthur Blvd Ste 10510,
    Coppell, TX 75019