All orders placed at campingmonk.com include a free 30 day warranty. The warranty covers products that are not working due to a faulty or non working product that was not caused by the purchaser. The warranty covers working parts that affect the primary function of the device including the battery. If you discover a defective within the warranty period, Camping Monk will, at our discretion, replace the product free of charge.
Wear & tear of the garment including fabric and battery damage, damage to product due to misuse, not following washing instructions, loss of item, and water damage does not qualify for the warranty and the warranty will be voided. We also require photos of your item and/or videos showing proof of item being defective (temperature, sizing, bad stitching, etc)
How to Claim your warranty
Please contact us at firstname.lastname@example.org with your original order number, first and last name, items, reason for replacement , and photos of your item within 30 days of receiving your item. You will be provided with replacement or store credit which will be decided by Camping Monk. Camping Monk is not responsible for shipping costs. We may also require you to mail in the product. The warranty can only be used and claimed by the purchaser.